Terms of service

Last Updated:02/07/2026

OVERVIEW

Welcome to NuraSleep! The terms "we," "us," and "our" refer to NuraSleep. NuraSleep operates this website and online store, including all related information, content, features, tools, products, and services (the "Services") to provide you with a seamless shopping experience.

NuraSleep is powered by Shopify, which enables us to provide our Services securely.

NuraSleep currently sells and delivers products exclusively within South Africa.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.

Please read these Terms carefully before using our website. By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree with these Terms, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old or the age of majority under South African law.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

SECTION 2 – OUR PRODUCTS

We strive to display our products as accurately as possible.

However, actual colours and product appearance may vary depending on your screen settings or device.

Product descriptions, images, specifications, and prices may change without notice.

We reserve the right to discontinue products or limit quantities at our discretion.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase.

Your order is accepted only once payment has been successfully processed and we send you an order confirmation.

We reserve the right to refuse or cancel any order due to:

  • Product availability
  • Pricing errors
  • Suspected fraud
  • Incorrect customer information
  • Any other legitimate business reason

Products sold by NuraSleep are intended for personal use only.

Please review your order carefully before completing checkout, as changes or cancellations may not be possible once your order has been processed.

Returns are handled according to our Return & Refund Policy.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are shown in South African Rand (ZAR).

Prices may change without notice.

You agree to provide accurate payment and billing information for every purchase.

By placing an order, you authorize us to charge your selected payment method for the full amount of your purchase, including any applicable shipping charges.

SECTION 5 – SHIPPING AND DELIVERY

NuraSleep currently ships within South Africa only.

Orders are processed within 1–3 business days.

Estimated delivery time is 8–11 business days after processing.

Delivery times are estimates only and may vary due to:

  • Courier delays
  • Public holidays
  • Weather conditions
  • High order volumes
  • Events outside our reasonable control

Once your order has been dispatched, you will receive tracking information where available.

Please ensure your shipping information is accurate before placing your order. We cannot be responsible for delays or failed deliveries resulting from incorrect addresses or contact details.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website—including our logo, branding, product descriptions, images, graphics, text, and design—is the property of NuraSleep or its licensors and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially use any content without our written permission.

SECTION 7 – OPTIONAL TOOLS

Our website may provide access to third-party tools or services.

These tools are provided "as is" without warranties.

Your use of these tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites.

NuraSleep is not responsible for the content, accuracy, or privacy practices of these websites.

Accessing third-party websites is done at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

NuraSleep is powered by Shopify.

All purchases made through this website are transactions directly between you and NuraSleep.

Shopify is not responsible for products purchased through our store or for any disputes relating to your purchases.

SECTION 10 – PRIVACY POLICY

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy, available on our website.

Because our store is powered by Shopify, certain information is also processed by Shopify to facilitate secure payments and website functionality.

SECTION 11 – FEEDBACK

If you submit reviews, comments, suggestions, or other feedback, you grant NuraSleep permission to use that content for marketing and business purposes without compensation.

You confirm that your feedback does not infringe on the rights of others.

SECTION 12 – ERRORS AND OMISSIONS

Occasionally there may be errors relating to product descriptions, pricing, promotions, shipping information, or availability.

We reserve the right to correct any errors and cancel orders affected by incorrect information.

SECTION 13 – PROHIBITED USES

You agree not to use our website:

  • For unlawful purposes
  • To commit fraud
  • To violate any laws
  • To upload viruses or malicious software
  • To interfere with the operation of our website
  • To infringe upon our intellectual property
  • To harass or abuse others

Violation of these Terms may result in suspension or termination of access.

SECTION 14 – AGENTS

Automated software, bots, or AI agents may only access our Services in accordance with these Terms and applicable technical requirements.

We reserve the right to block or restrict automated access at any time.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate access to our Services if these Terms are violated.

Termination does not affect obligations that arose before termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our products and Services are provided "as is" and "as available."

While we strive to provide accurate information and quality products, we do not guarantee uninterrupted access to our website or that every product will meet every customer's individual expectations.

Nothing in these Terms limits your rights under the South African Consumer Protection Act (CPA).

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by South African law, NuraSleep shall not be liable for indirect, incidental, or consequential damages arising from your use of our website or products.

Nothing in these Terms excludes liability where such exclusion is prohibited by the Consumer Protection Act or other applicable South African legislation.

SECTION 18 – INDEMNIFICATION

You agree to indemnify and hold harmless NuraSleep and its partners from claims arising from your misuse of our Services or breach of these Terms.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return & Refund Policy, constitute the complete agreement between you and NuraSleep regarding your use of our Services.

SECTION 21 – ASSIGNMENT

You may not assign your rights under these Terms without our written consent.

NuraSleep may assign or transfer these Terms as part of its business operations.

SECTION 22 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.

Any disputes arising from these Terms or your use of our Services shall be subject to the exclusive jurisdiction of the courts of South Africa.

SECTION 23 – HEADINGS

Headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to update these Terms of Service at any time.

Changes will become effective immediately upon publication on this website.

Your continued use of our Services after changes are posted constitutes acceptance of the revised Terms.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

NuraSleep

Business Email:support@nurasleep.net